Terms of Service
Last updated: June 7, 2026
Welcome to PUDDL. These Terms of Service (“Terms”) govern your use of our website, https://puddle.store (the “Site”), and your purchase of products from us.
By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.
1. Store Information
This website is operated by:
NUOVERA LTD
4 RAVEN ROAD, UNIT 1C3-880
LONDON, UNITED KINGDOM
E18 1HB
Store Name: PUDDL.
Website: https://puddle.store
Contact email: support@puddle.store
2. Eligibility
By using this Site, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.
3. Products
We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and availability accurately. However, we do not guarantee that all product details are error-free, complete, or current.
Product colors may appear slightly different depending on your device screen, lighting conditions, and photography.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
4. Orders
When you place an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, shipping restrictions, address issues, or violation of these Terms.
If we cancel your order after payment has been processed, we will issue a refund to the original payment method.
5. Pricing and Payment
Prices are listed in USD unless otherwise stated.
We reserve the right to change prices at any time without notice. The price charged will be the price displayed at checkout when your order is placed.
Payment must be completed at checkout through the payment methods available on the Site.
6. Shipping and Delivery
We currently ship to the United States.
Estimated processing time is 1–3 days for most orders. Estimated shipping time after dispatch is 5–8 days.
Estimated total delivery time is usually 6–11 days from the order date for most orders.
Shipping times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, customs, incorrect addresses, fulfilment delays, or other circumstances outside our control.
Please review our Shipping Policy for more information.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, and contact information.
We are not responsible for orders delayed, returned, lost, or delivered incorrectly due to incorrect or incomplete information provided by the customer.
9. Promotions and Discounts
Promotional offers, discount codes, bundles, or special pricing may be changed, limited, or discontinued at any time.
Only one discount code may be used per order unless otherwise stated. Discounts cannot be applied retroactively after an order is placed.
10. Product Use
Our products must be used only for their intended purpose.
For pet-related products, always use the product responsibly and supervise pets when appropriate. Our products are not toys and should not be chewed, swallowed, or used in a way that may cause harm.
Please review our Product Safety & Use Disclaimer for more information.
11. Reviews, Testimonials, and User Content
If you submit a review, photo, video, comment, or other content to us, you grant PUDDL. and NUOVERA LTD the right to use, reproduce, publish, edit, and display that content for marketing, advertising, social media, website, and business purposes, unless prohibited by law.
You agree not to submit content that is false, misleading, offensive, unlawful, infringing, or violates the rights of another person.
We reserve the right to remove or refuse user content at our discretion.
12. Intellectual Property
All content on the Site, including text, images, logos, graphics, product names, videos, design, and layout, is owned by or licensed to PUDDL. and NUOVERA LTD and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use our content without our written permission.
13. Prohibited Uses
You agree not to use the Site:
- For unlawful purposes
- To violate any laws or regulations
- To infringe upon our rights or the rights of others
- To submit false or misleading information
- To upload harmful code, malware, or viruses
- To interfere with the security or operation of the Site
- To scrape, copy, or misuse Site content
- To commit fraud or unauthorized transactions
14. Third-Party Links and Tools
Our Site may include links to third-party websites, apps, or services. We are not responsible for the content, policies, products, or practices of third parties.
Your use of third-party services is subject to their own terms and policies.
15. Disclaimer of Warranties
The Site and products are provided “as is” and “as available,” except where warranties are required by law.
We do not guarantee that the Site will be uninterrupted, error-free, secure, or free from viruses.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the fullest extent permitted by law, PUDDL., NUOVERA LTD, and our owners, employees, contractors, suppliers, fulfillment partners, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the Site or products.
Our total liability for any claim related to your order will not exceed the amount you paid for the product giving rise to the claim.
17. Indemnification
You agree to indemnify and hold harmless PUDDL., NUOVERA LTD, and our owners, employees, contractors, suppliers, fulfillment partners, and service providers from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or misuse of the Site or products.
18. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles, except where mandatory consumer protection laws in your place of residence apply.
19. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.
20. Contact Us
For questions about these Terms, contact us at:
NUOVERA LTD
4 RAVEN ROAD, UNIT 1C3-880
LONDON, UNITED KINGDOM
E18 1HB
Email: support@puddle.store
Website: https://puddle.store