Contact Us

We’re here to help.

If you have a question about your order, shipping, returns, product use, or anything else, please contact us using the details below.

Customer Support Email:
support@puddle.store

Business Name:
NUOVERA LTD

Business Address:
4 RAVEN ROAD, UNIT 1C3-880
LONDON, UNITED KINGDOM
E18 1HB

Website:
https://puddle.store

Response Time:
We aim to respond to customer inquiries within 1–2 business days.

Before contacting us, please include the following if your message is about an order:

- Order number
- Email address used at checkout
- Full name
- A clear description of the issue
- Photos, if the item arrived damaged, defective, or incorrect

For returns or refunds, please review our Return & Refund Policy before contacting us.

For shipping questions, please review our Shipping Policy before contacting us.

For privacy-related requests, please email us at support@puddle.store with the subject line “Privacy Request.”